This website is operated on behalf of L'Oréal (U.K.) Limited. We are committed to
safeguarding your privacy. We believe that the best way to protect the privacy of
users of our website (the "Website") is to tell you what information we gather and
ensure that you understand and consent to our uses of such information.
sets out the basis on which any personal data we collect from you, or that you provide
to us, will be processed by L'Oréal Professionnel, part of the L'Oréal group and
L'Oréal (U.K.) Limited ("L'Oréal"). Please read the following carefully.
this page so that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it. We may let you know via the homepage
when this happens but you should check the policy frequently to read the changes.
Please note that the Website contains links to and from other websites. We are not
responsible for the privacy practices or the content of such websites and the information
2. WHAT INFORMATION DO WE COLLECT?
When you visit the Website, we may collect and process the following about you:
- Data that you provide (such as contact information, personal details and your
email address) by filling in forms on our Website, which includes information provided
at the time of registering to use our Website, subscribing to our services, posting
material or requesting further services. We may also ask you for information when
you enter a competition, prize draw or promotion sponsored by L'Oréal and when you
report a problem with our Website.
- If you contact us, we may keep a record of that correspondence.
- We may ask you to complete surveys that we use for research purposes, although
you do not have to respond to them.
- Details of transactions you carry out through our Website and of the fulfilment
of your orders.
- Details of your visits to our Website and the resources that you access.
Whenever we collect personal information we make an effort to include a link to
3. HOW DO WE USE IT?
From time to time we may use the information you give us:
- To ensure that content from our Website is presented in the most effective manner
for you and for your computer.
- To carry out obligations arising from any contracts entered into between you and
- To allow you to participate in interactive features of our service, when you choose
to do so.
- To notify you about changes to our service.
We are continually developing products and services based on information and feedback
we receive from visitors to the Website and users of our products and services and
we may share these with you, as well as notifying you about other products or services
that you either request from us or we feel may interest you.
4. YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes.
To inform us of whether or not you want to receive marketing communications, simply
indicate your consent preferences when you give us your personal information or
at any future time email us at email@example.com.
You have the right to access information held about you by emailing us at firstname.lastname@example.org.
We will send you the information held by us within the appropriate legal time limit
and will try to send it within 14 days. You can also request us to correct any factual
inaccuracies in that information or delete any of that information from our records.
5. DO WE SHARE THE INFORMATION WE RECEIVE?
In general, we do not (other than set out below) disclose information about your
individual visits to the Website or personal information which identifies you to
other third parties unless we have your prior consent.
On rare occasions, we may disclose your personal information to another member of
the L'Oréal group, which means our subsidiaries, our ultimate holding company and
its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties in the following circumstances
(please note we will not sell your data):
- In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business
- If a L'Oréal group company or substantially all of its assets are acquired by
a third party, in which case personal data held by it about its customers will be
one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply
protect the rights or property of L'Oréal.
Where you have consented to us doing so, your information may be shared with our
agents, consultants, service providers, contractors; including those that work on
behalf of L'Oréal and our business partners for the purpose of sending you marketing
6. WHERE WILL THE DATA BE STORED?
How secure is it?
Your information is stored on our in-house database which only our employees, agents
or contractors can access. This may mean that data is sent electronically to servers
outside of the country where you originally entered the information. In addition,
that information may be transferred to, used, stored or processed outside the country
where you entered that information, including outside of the European Economic Area.
By submitting your personal data you agree to this transfer, use, storing or processing.
While there is a risk that countries to which information is transferred will not
be subject to an information protection regime as rigorous as that of the UK, we
will take steps reasonably necessary to ensure that your data is treated securely
Unfortunately, no data transmission via the internet can be guaranteed to be 100%
secure. As a result, while we strive to protect your personal data, we cannot warrant
the security of any information you transmit to us and you do so at your own risk.
Once we receive your data, we use strict procedures and security features to try
to prevent unauthorised access. Agents or contractors who in the course of providing
goods or services to L'Oréal have access to information which you give to us are
required to keep that information secure and confidential and are not permitted
to use it for any purpose other than to provide the goods or services which they
are performing for L'Oréal.
7. IP ADDRESSES AND COOKIES
We may collect information about your computer IP address, browser type and use
cookies for system administration and to collate aggregate information. This is
statistical data about our users' browsing actions and patterns that does not identify
any individual. Cookies are small pieces of information that are stored by your
browser on your computer's hard drive. Most web browsers automatically accept cookies,
but you can usually change your browser to prevent that. They help us to improve
our Website and to deliver a better and more personalised service to you and other
users by enabling us:
- To estimate our audience size and usage pattern.
- To store information about our users' preferences and to allow us to customise
our Website according to our users' individual interests.
- To speed up your searches.
- To recognise users' when they return to our Website.
By modifying your browser preferences, you have the choice to accept all cookies,
to be notified when a cookie is set, or to reject all cookies.
With regard to the new 2011 legal requirements on cookies following the revision
of the e-Privacy Directive, L'Oréal Professionnelis working towards their implementation
in line with guidance from the Information Commissioners Office.
8. YOUR CONSENT
By using the Website and submitting information, you consent to:
(i) the collection and use of your personal information by us as described above;
(ii) the transfer of your personal information to countries outside the European
9. FURTHER INFORMATION
What are they?
A cookie is a small file that a website transfers to the cookie file of the browser
on your computer's hard disk so that the website can remember who you are.
We use them to help you navigate our website efficiently and perform certain functions.
usage after leaving our site.
Do I want to stop them?
Due to their main role of enhancing or enabling usability or site processes, disabling
cookies may prevent you from using certain parts of this website. We explain the
cookies we use in the table below and also in the third party cookie section and
give you a button by which you can block the cookies marked optional in the table.
There is also a button by which you can agree to accept the optional cookies. For
third party cookies we explain where possible how you can block these.
If you do not make either choice then you will be treated as having accepted
all cookies on this site. Obviously you can change your mind in subsequent
visits and use the buttons to change your cookie status for our site.
If you wish to restrict or block all the cookies which are set by our website (which
as we say may prevent you from using certain parts of the site or from using the
site as easily as you might), or indeed any other website, you can do this through
your browser settings. The Help function within your browser should tell you how.
For more information go to
Which cookies are being used on this site?
Cookie and status
Cookie Acceptance (necessary)
any user information. This cookie remains on your computer after the session has
Cookie Information Notification (necessary)
Records if you have been notified of new cookie information on the site. This cookie
prevents the yellow notification banner from appearing on future visits to the site.
It does not contain any user information. This cookie remains on your computer after
the session has closed.
Session ID (necessary)
Required to navigate from one page to another and to maintain the login/logout information
during your visit. It collects information in an anonymous form by using a unique
identifier. Expires when you end your session.
Google Analytics (optional)
These cookies are used to collect information about how visitors use our site. They
are placed on the site by Google, Inc. an American Corporation. It collects information
in an anonymous form, including the number of visitors to the site, where visitors
have come to the site from and the pages they visited on the site. This information
is then used by Google to make reports for us and to help us improve the site. For
more information visit
Remember User Name (optional)
Used to store whether you have opted for the system to remember your email address
and password for the next time you access the site. This cookie remains on your
computer after the session has closed.
Store email address (optional)
If you choose to allow the system to remember your user name, then this cookie is
used to store the email address by which you log in so that next time you open this
site, this value is automatically populated in the email address text box. This
cookie remains on your computer after the session has closed.
Third party Cookies
a) Social network icons. On our website we may use social networking icons
and sometimes embed video content from websites such as YouTube. As a result when
you visit a page with content embedded from for example YouTube or click on a social
network icon it will take you to a link to that social site which will present you
with cookies from that site. We do not control the dissemination of these cookies
and you need to check with the applicable third party website for more information.
b) Flash cookies. L’Oréal uses Flash files to deliver part of its content,
such as Video Player, throughout the site. To improve user experience Local Shared
Objects – or flash cookies as they are commonly known – are employed
to provide features such as auto-resume and for saving your preferences. Flash Cookies
are stored in your terminal much in the same way as cookies are, however it is not
possible to manage them at browser level in the same way.
How to disable Flash Cookies - the adobe website provides comprehensive information
on how to delete or disable Flash cookies either for a specific domain like www.loreal.co.uk
or for all websites – see
www.adobe.com/products/flashplayer/security for details. Restricting the
use of Flash cookies may affect your enjoyment of this site.